Customer Service



Company details

Registered name: Finest Local Fare Ltd
Place of registration & Office Address: Ballantrae. Low Street, Carlton, DN14 9LP
Reg. Number: 08055699
Contact telephone number: 07792085675
Contact email address:

Shipping & Delivery

Our standard delivery charge is £10 .00 (including VAT) for the first 23 bottles ordered and free delivery for 24 or more bottles ordered. If an order is placed,  all our orders are sent out in 2-3 working datys delivery providing that there is no delay in cheque clearance or credit/debit card processing. There is an extra charge for delivery to certain Scotland postcodes. The Scottish Highlands, Northern Ireland, Isle of Man or Isle of Wight postcodes require a quote from our courier. Please contact us by email or phone for any enquiries or to obtain an accurate price.Dispatch and delivery can be subject to stock availability. If you have a deadline for delivery please advise us at the time of ordering, and please include a contact number so we can advise you if there is a problem. Any time or date given for delivery is an estimate only. Although we will make every effort to ensure delivery times are met, we do not accept liability for failure to deliver within a stated time.

Privacy & Security

All details held by us are for our own use, and will not be passed on to any third party. We may from time to time send you an email to keep you up to date with new beers and seasonal promotions, but all of these emails will have an 'unsubscribe' facility included in them. Card transactions are processed securely by Worldpay in accordance with all security and privacy rules and regulations.

Returns & Replacements

We make every effort when packaging our goods to ensure you receive them in perfect order. If there is obvious breakages or damage then you should refuse to take delivery of the item and we shall replace the entire case free of charge. In the event of lost or damaged items once you have received the goods we shall replace or refund the items at our expense providing that you shall notify us by phone or e-mail within 2 days of delivery confirming the nature of the loss or damage. Refunds will be at the discretion of the management.


Any orders can be amended providing the order has not been dispatched - in this instance it is best to contact us by phone for a prompt response. You may cancel an order for a full refund providing the order has not been dispatched. After the order has been dispatched you have the right to return goods within 7 days of delivery if you are not satisfied for any reason. You must inform us by phone or e - mail if you plan to return goods. The packaging and carriage costs in this case are the customers responsibility as is any lost and / or damage to goods while in transit. Refunds will be made within 5 working days of the delivery of returned goods.
It is a criminal offence for any person to sell alcohol to a person who is under the age of 18 anywhere. There are no exceptions to this. By placing an order you are confirming that you are over 18. Under the supply of alcohol laws if you are purchasing items intended as a gift then the recipient must also be over 18. No offence is committed if a young person signs for alcohol delivered to a home or place of work provided that an adult placed the order.

Payment, Pricing & Promotions

Internet orders must be accompanied by payment by credit or debit card. We accept all major Debit and Credit Cards - we do not accept American Express. Payments are processed securely by Worldpay.  The billing address must match the address to which the card is registered. There is an option at the check out phase to select a different delivery address to the billing address. We can accept cheques for telephone orders but goods will not be dispatched until the cheque has cleared. We reserve the right to change prices and promotions without notice. The prices shown are inclusive of vat but excluding delivery. The prices shown will be valid at the time of order. All prices are shown in pounds sterlng. Sign upto our Newsletter to receive details of our latest offers and the best deals.